Returns, Exchanges & Refunds Policy

About This Policy

This policy explains how to cancel an eligible electronic purchase, return a product, request an exchange or receive a refund from Unique Eliapp. It does not limit any right or remedy available under applicable law.

Change-Of-Mind Return Window

For eligible goods purchased through this online store, you may notify us that you wish to cancel within 14 calendar days after receiving the goods, without giving a reason and without a cancellation penalty.

If a longer promotional return period is stated for an item or campaign, the longer period applies. Contacting us within the return window is sufficient to begin the process, but the goods must then be returned within the reasonable period and according to the instructions we provide.

Conditions For An Eligible Return

Take reasonable care of an item while deciding whether to keep it. Except where necessary to inspect it, an item should be returned unused, unworn, unwashed and with its original tags, accessories and packaging where reasonably possible.

You may inspect clothing or footwear as you would reasonably do in a physical shop. Excessive handling, wear, washing, alteration, damage or missing components may affect the remedy available, subject always to mandatory consumer rights.

Items That May Not Qualify

A change-of-mind cancellation may not apply where an exception under applicable law covers the transaction. Examples may include:

• goods made to your specification or clearly personalised;
• perishable goods or goods that by their nature cannot reasonably be returned;
• sealed hygiene-sensitive goods where return cannot lawfully or safely be accepted after unsealing;
• services that began with your consent during an applicable cancellation period; and
• another category expressly excluded by applicable law.

An exception for change of mind does not remove your rights where an item is faulty, damaged, misdescribed or supplied incorrectly.

Faulty, Damaged or Incorrect Items

Contact us promptly if an item arrives faulty, damaged, materially different from its description or different from what you ordered. Include the order number and clear photographs where relevant.

After assessment, we will provide an appropriate remedy, which may include repair, replacement, exchange, price adjustment or refund, depending on the circumstances and applicable law. We will bear reasonable return costs where the item was faulty, damaged in transit or supplied incorrectly.

Starting A Return

1. Contact us through the Contact Us page within the applicable period.
2. Provide your order number, the item, quantity, reason and preferred outcome.
3. Wait for return approval and the correct return or collection instructions.
4. Package the item securely and retain proof of dispatch or handover.

Do not send a return to an address that we have not confirmed. Unauthorised returns may be delayed or sent back.

Return Delivery Costs

For an eligible change-of-mind return, the customer may be responsible only for the direct reasonable cost of returning the goods, unless we state that returns are free.

We will cover reasonable return costs where the product is faulty, damaged in transit, misdescribed or supplied incorrectly. We may provide a collection method or reimburse an agreed delivery cost.

Inspection

Returned items are inspected after receipt. We may contact you if an item is missing, has been used beyond reasonable inspection or does not match the approved return. Inspection does not permit us to remove a mandatory consumer right.

Refunds

Approved refunds are normally returned to the original payment method. If that is not reasonably possible, we will agree another lawful method with you. Refund processing time may depend on your bank, card issuer, mobile-money operator or payment provider.

We will initiate the refund as promptly as reasonably practicable and within any period required by applicable law. You will receive confirmation when the refund has been recorded by us.

Delivery Charges

Where applicable law requires it, an approved full-order cancellation will include the original standard delivery charge. Extra cost for an upgraded or special delivery service may not be refundable unless the delivery itself was defective.

Original delivery charges are not normally refunded for a partial change-of-mind return unless required by law. They will be addressed appropriately where the return results from our error or a defective product.

Exchanges

Exchanges depend on stock availability. We may reserve the replacement only after receiving or approving the original item. A price difference or new delivery charge will be disclosed before the exchange is completed.

If the requested replacement is unavailable, we may offer another item or a refund.

Cancelling Before Dispatch

Contact us immediately if you need to cancel or change an order. We will try to help, but an order already prepared or dispatched may need to follow the normal return process.

Rejected Returns

If we believe a return is outside this policy, we will explain the reason and any available next step. Where appropriate, you may arrange redelivery of the item. This section does not affect your right to challenge the decision or rely on applicable law.

Refunds For Unavailable Goods

If we cannot fulfil an order because goods are unavailable, we will notify you promptly and refund the affected payment within the period required by applicable law.

Contact Us

To request a return, exchange or refund, use our Contact Us page. Include your order number so we can locate the purchase quickly.