Delivery Policy

About This Delivery Policy

This policy explains how Unique Eliapp processes and delivers orders. It forms part of our Terms & Conditions and should be read before checkout.

Delivery Coverage

We deliver to the destinations made available during checkout. A destination shown on the website may still be subject to carrier access, product restrictions or operational limits.

Unless we expressly offer an international option, orders are delivered within Ghana. Contact us before ordering if your location is difficult to access or requires special arrangements.

Processing & Dispatch

Processing begins after the order is accepted and any required payment is verified. Orders placed outside working hours, on weekends or public holidays may begin processing on the next working day.

We aim to execute an order within fourteen days after receiving it unless a different period is displayed, selected or agreed with you. Custom, pre-order or made-to-order items may require additional time, which will be communicated before acceptance where practicable.

Delivery Estimates

Any delivery date or time is an estimate unless we expressly confirm it as fixed. Estimates may vary by destination, carrier capacity, weather, traffic, public holidays and product availability.

If a material delay occurs, we will take reasonable steps to inform you. Where we fail to deliver within an agreed period, you retain any cancellation or refund rights available under applicable law.

Delivery Charges

The delivery charge is calculated from the destination, selected method, order value or applicable promotion and is displayed before the order is placed. Any additional charge requiring your approval will be disclosed before it is incurred.

Delivery Information

You must provide the recipient’s correct name, complete address, region, nearby landmark where useful and a reachable telephone number. Review these details carefully before checkout.

Contact us promptly if an address must be corrected. We cannot guarantee a change after dispatch. Reasonable additional costs caused by incorrect or incomplete customer-supplied details may be charged to the customer.

Tracking & Delivery Updates

Where tracking is available, we may send a tracking link, reference or status update by email, SMS or another contact channel used for the order. Tracking information may take time to update after dispatch.

Receiving An Order

The recipient or another responsible person at the address may be asked to confirm receipt. Please inspect the parcel for obvious damage, tampering or missing packages before accepting it where reasonably possible.

Risk in the goods passes as provided by applicable law and the agreed delivery method. Ownership does not pass until all amounts due for the goods have been received.

Failed Delivery

If delivery cannot be completed because no one is available, the address is inaccessible or the recipient cannot be contacted, the carrier or our team may arrange another attempt or collection.

Reasonable redelivery or return-to-sender costs caused by customer-supplied information or repeated unavailability may be charged. We will explain the available options before arranging a chargeable attempt.

Unavailable Goods

If we cannot perform the order because goods are unavailable, we will notify you promptly. Any payment for the unavailable goods will be refunded within the period required by applicable law.

Delays Beyond Our Control

Severe weather, transport disruption, public emergencies, utility or network failure, industrial action and government restrictions may delay delivery. We will take reasonable steps to minimise disruption and communicate material changes.

Missing, Incorrect or Damaged Orders

Contact us as soon as reasonably possible if an order is missing, incomplete, incorrect or damaged. Provide the order number, a description of the issue and clear photographs of the product, parcel and delivery label where relevant.

Keep the item and packaging until we provide instructions. Depending on the circumstances, we may investigate with the carrier and arrange replacement, redelivery, repair, return or refund.

Collection

If collection is offered, the order-confirmation message will explain the location, availability time and identification required. Orders must be collected within the stated period. Contact us if another person will collect on your behalf.

Contact Us

For delivery assistance, use our Contact Us page and include your order number and delivery destination.